Army veteran is kicked out of a Chicago restaurant and told his service dog could not come inside
It is so important that restaurants properly train their employees so they don’t have a mishap like this restaurant in Chicago did.
When Major Diggs Brown walked into this Chicago restaurant, he ordered his breakfast and soon was asked to leave.
You may be asking yourself why. Major Brown was essentially told that his service dog was not welcome in the restaurant.
Major Diggs had served 30 years honorably in the United States Army and was suffering from PTSD after serving in Afghanistan.
After learning he had PTSD, Major Brown got a new battle buddy. Arthur, his service dog, has been by his side for 2 and a half years.
“He does a lot of things. He wakes me up from nightmares when I have them. When I have anxiety attacks, he calms me down. He saved my life and I’m even off the drugs,” said Major Brown to CBS.
However, when he went to the Cochon Volant in Chicago, he was met with a response that shocked a nation.
“When my service dog and I walked in, the hostess took us to the table, and the young lady named Hannah, she said you can’t have a dog in the restaurant,” Major Brown said to CBS. “I kept my cool and I said you know it’s the American Disabilities Act. This is my service dog, he can go wherever I go, it’s the law. So I was seated, placed my order then Hannah came over again and said I have to leave. I said it’s my service dog and she said I don’t care, you need to leave, we don’t have dogs in the restaurant. I could go to the Department of Justice with this if we continue down this path.”
Unfortunately, Major Brown got up and left, feeling humiliated. He took his flight back to Colorado and that’s when the whole country realized what had happened.
Major Diggs had posted on his Facebook page about the incident, and it took off.
Naturally, the owner of Cochon Volant called Major Brown to apologize.
The restaurant assured him that his experience was not company policy and they would work harder in the future to properly train employees.
The restaurant has since made a donation to Puppies Behind Bars, where Major Brown acquired Arthur.
Major Brown says he has no hard feelings about the incident.
“It’s not my intent to destroy a restaurant but it is my intent to make them aware that they have violated a law that not only affects veterans with dogs, but other people with disabilities with service laws and that they need to be aware that it’s discrimination,” Major Brown told CBS.
Major Brown said he is hoping the young hostess wasn’t fired over the incident as she simply needed more education and training.
Overall Major Brown is satisfied with the outcome.
“They’ve stepped up to the plate and they are going to make some changes at the restaurant so I’m happy in my mind that it is resolved,” Major Brown told CBS.
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