The most impactful encounters don’t usually come in grand gestures.

When looking for amazing moments, we often search for them in places or situations of grave danger or in the middle of an upheaval.

Sometimes life is simpler than that.

Sometimes, the most poignant moment comes from everyday people doing the most mundane tasks.

And for this mother, it was kindness that made her believe in humanity once more.

A photo went viral online.

The photo shows three people, a woman, a man, and a baby, settled in an unspecified sitting area.

The woman was busy answering some forms while the older man beside her was cradling a baby.

Behind this seemingly simple encounter, however, is a story of kindness that will teach everyone how important small gestures are.

Natasha Wilson of Florence, Alabama took the photo.

“I was sitting in the waiting room at the doctor’s office, and a lady walked in with a sleeping baby on her shoulder,” Wilson told Good Morning America.

Then, when it was the woman’s turn to fill out some forms, Wilson saw how she tried to write and hold the baby at the same time.

It was difficult but she had to make it work.

Then, a man from across the room called the woman’s attention.

He offered to hold the child.

He offered so she could answer the forms properly.

Wilson said that a smile of relief washed across the mother’s face and said “That would be wonderful.”

The old man then took the baby from her and sat just a seat between them. He gently cradled the sleeping baby and hummed to help him sleep.

Wilson was moved by the encounter.

“This was something I had never witnessed in my life. I have seven of my own children and people just don’t normally offer help anymore to someone they don’t know.” Wilson said to Good Morning America.

Eventually, news shows tracked down the mother in the photo. Jade West was with her baby Jayce Billings that day.

West described him as the “sweetest.”

She shared with Good Morning America how relieved she was when someone stood up to offer help.

Once a grandpa, always a grandpa.

She then said that the man loved kids and that he has never stopped being a grandfather.

Wilson also said that we could learn a thing or two from the encounter, especially when it comes to viewing people through the lens of race.

Wilson reiterated that even if we think differently, we should not stop caring for each other.

“For a stranger, a white man at that, asking a young black mother if he could hold her baby to help her out, then the way he loved on that baby like it was his own, it almost puts me to tears every time I think about the love you could see radiate from him for that baby,” she said.

She hopes that with the moment she shared, we can all learn that at the end of the day, we only have each other to lean on and that, as humans, we are greatly capable of love and compassion regardless of race, religion, nationality, or beliefs.

Watch this amazing man volunteer to help a woman with her child in the video below!

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Source: YouTube – Good Morning America, Good Morning America, Facebook – Jade West